Telecaller | Voice Process | Health Insurance

Key Responsibilities:

• Make outbound calls to potential customers to explain health insurance plans and their benefits.
• Answer inbound calls to provide information, resolve queries, and assist with health insurance plan selection.
• Qualify leads by assessing customer needs and offering suitable insurance products.
• Explain policy details, terms, and coverage options in a clear and concise manner.
• Follow up with prospects and existing clients to ensure timely conversion and renewals.
• Achieve sales targets by converting leads into successful sales and maintaining customer satisfaction.
• Maintain accurate records of customer interactions, calls, and sales activities in the CRM system.
• Ensure compliance with company guidelines, processes, and customer service standards.
• Upsell and cross-sell additional health insurance products to customers.
• Assist customers with policy claims and provide necessary support during the claim process.
• Provide after-sales support to clients, ensuring they are satisfied with their insurance plans.