Telecaller

Company Description Vandana Associates is a legal consultancy focused on business legal recovery and a wide range of civil and criminal matters. The firm has over five years of courtroom and practical experience, handling property disputes, RERA matters, family and divorce cases, cheque dishonor, consumer services, commercial disputes, and bank recovery matters. Vandana Associates is highly specialized in SARFAESI Act, 2002 matters, including prompt orders under Section 14 and securing timely physical possession of properties. The firm also works extensively in corporate litigation such as arbitration and conciliation, banking, insurance, contractual, constitutional, and consumer matters. With strong capabilities in legal drafting and research, the team values adaptability, multitasking, and a growth-oriented, professional work environment.
Role Description The Telecaller role at Vandana Associates is a full-time, on-site position based in Indore. The Telecaller will handle outbound and inbound calls to clients and stakeholders, provide clear information about the firm's legal services, and assist in coordinating appointments and follow-ups. Daily tasks include maintaining call records, updating client details in internal systems, and supporting the legal team with timely communication regarding case status and documentation requirements. The role involves explaining basic service processes, addressing queries, and escalating complex issues to the appropriate legal professionals. The Telecaller is expected to maintain a professional tone, adhere to confidentiality standards, and contribute to efficient client service and business recovery operations.
Qualifications

• Candidates should possess strong communication skills, including clear spoken English and Hindi, active listening, and professional telephone etiquette.
• Candidates should possess customer service skills, such as patience, problem-solving, and the ability to handle sensitive or distressed clients respectfully.
• Candidates should possess basic administrative and computer skills, including data entry, call documentation, and familiarity with office software or CRM tools.
• Candidates should possess time management and organizational skills to manage call volumes, follow-up schedules, and accurate record-keeping.
• Candidates should possess a high level of integrity and confidentiality, especially when dealing with legal and personal information.
• Prior experience in telecalling, customer support, or front-office coordination, preferably in legal, financial, or service sectors, is beneficial.
• A minimum of a high school diploma; a bachelor's degree or coursework in commerce, law, or related fields is an advantage.
• Ability to work on-site in Indore and collaborate effectively with legal professionals and other team members.