Telecaller

Company Description

Shri Khushal Das University is a leading educational institution based in Hanumangarh, Rajasthan, focused on contributing to national development through quality education. The university regularly updates its courses to keep students future-ready and aligned with evolving industry and societal needs. A dedicated team of teachers and support staff actively mentor students, guiding their energy and potential in positive directions. The institution emphasizes holistic development, preparing learners not only for employment but also for life's broader challenges. Shri Khushal Das University is committed to turning education into a transformative force that dispels ignorance and empowers individuals.

Role Description

The Telecaller will handle outbound and inbound calls to prospective students, parents, and other stakeholders, providing information about university programs, admission procedures, and campus facilities. Day-to-day responsibilities include maintaining call records, following up on inquiries, updating databases, and coordinating with the admissions and marketing teams to ensure timely communication. The role involves explaining course offerings in a clear, courteous manner, addressing queries, and guiding callers through application and enrollment steps. The Telecaller will also support telephonic campaigns, collect feedback, and escalate complex issues to relevant departments when needed. This is a full-time, on-site role located in Gurugram.

Qualifications

• Candidates should possess strong verbal communication and active listening skills, with a clear and confident telephone presence.
• Candidates should possess customer service and relationship-building skills to handle queries, address concerns, and maintain a positive caller experience.
• Candidates should possess basic computer literacy, including familiarity with call logs, spreadsheets, CRM or admission management systems, and email tools.
• Candidates should possess organizational and time-management skills to manage call volumes, follow-ups, and accurate record-keeping.
• Candidates should possess problem-solving skills and the ability to handle objections and difficult conversations with patience and professionalism.
• Proficiency in English and Hindi (spoken and written) is highly beneficial; additional regional languages are an advantage.
• Prior experience in telecalling, admissions counseling, customer support, or a similar role is preferred but not mandatory.
• Minimum educational qualification of a high school diploma; a graduate degree in any discipline is an advantage.
• Ability to work on-site in Gurugram and collaborate effectively with admissions and marketing teams.