Telecaller (Sales & Support)

JOB DESCRIPTION

Company: Karuna EdTech Private Limited

Position: Telecaller (Sales & Support)

Location: Bhubaneswar, Odisha (Work from Office)

Experience: Freshers to Experienced (open)

Languages Required: Odia, Hindi, English

About KEPL & Bodhi Sarathi

Karuna EdTech is now ready to move from vision to market. With our product, technology, academic framework, leadership team and market strategy in place, KEPL is fully prepared to scale BodhiSarathi for NEET aspirants.

BodhiSarathi is not another coaching platform, content library or test series. It is a smart competency-diagnostic and readiness platform designed to identify the real reason behind a student's weak performance and guide them towards measurable improvement.

Our proposition is simple and powerful: Don't just improve the score. Fix the root gap.

Powered by our proprietary K-CFMS competency framework, adaptive learning approach and KRISH AI, BodhiSarathi helps identify learning gaps, strengthen concepts, track readiness and create a more personalised preparation journey for NEET aspirants.

Today, we are market-ready in every key aspect — product, technology, academic architecture, strategy and team. Now, our focus is on growth, partnerships, market penetration and creating a strong national presence in the NEET preparation ecosystem.

Join KEPL at this exciting stage of expansion. Together, let us redefine how NEET aspirants prepare, perform and succeed.

Role Overview

We are looking for a Telecaller to handle both outbound lead conversion and inbound student/parent support for the Bodhi Sarathi app.

Key Responsibilities

• Make outbound calls to leads/prospective students and parents to explain app features, courses, and pricing
• Convert inquiries into enrollments/subscriptions and follow up on pending leads
• Handle inbound calls for student queries, technical issues, and general support
• Maintain accurate records of calls, leads, and follow-ups in CRM/Excel
• Coordinate with the sales and academic teams to resolve escalated queries
• Achieve daily/weekly calling and conversion targets
• Build rapport with students and parents to ensure a positive experience

Requirements

• Excellent verbal communication skills in Odia, Hindi, and English
• Prior telecalling/telesales experience preferred but not mandatory
• Basic computer proficiency (MS Excel, CRM tools)
• Target-driven, patient, and customer-focused attitude
• Minimum qualification: Graduate (any stream)

What We Offer

• Fixed salary
• Opportunity to work with a growing EdTech startup
• Training on app features and sales process

How to Apply

Interested candidates can share their resume at

E-mail - [HIDDEN TEXT]

Phone Number - +91 8895933733

Office Address: 2nd Floor, Plot No. 126/2262, Khandagiri, Khandagiri Vihar, Bhubaneswar, Khordha, Odisha – 751030 [Near Henry Classes, Khandagiri]