Telecaller

Pre Sales Associate/Telecaller

Location: Hyderabad, Warangal, Karimnagar (Must be open to work across multiple centers)

Working Days: 6 Days a Week (Tuesday – Sunday)

Timings: 10:00 AM – 07:00 PM

CTC: Up to ₹3.5 LPA + Performance Incentives

About Physics Wallah (PW) – Vidyapeeth Hyderabad

Physics Wallah (PW), India's fastest-growing EdTech unicorn, is committed to making quality education accessible and affordable for every student. PW Vidyapeeth Hyderabad is expanding rapidly across Hyderabad, Warangal, and Karimnagar for the academic year 2025–26.

We are looking for passionate and energetic Telecallers who will serve as the first point of contact for students and parents, driving admissions through professional communication, follow-ups, and counselling support.

Lead Generation & Counselling

• Handle inbound and outbound calls to connect with potential students and parents.

• Explain academic programs, course structures, and fee details effectively.

• Generate and qualify leads through regular follow-ups and engagement.

• Maintain high levels of professionalism and empathy while addressing queries.

Admissions Support

• Coordinate with academic counsellors and sales teams to convert leads into admissions.

• Follow up on enquiries to ensure timely closures and target achievement.

• Maintain accurate records of all interactions in the CRM system.

Communication & Coordination

• Ensure seamless communication between the counselling, marketing, and operations teams.

• Support promotional campaigns and events by reaching out to prospective students.

• Uphold the institution's brand values through courteous and student-focused communication.

• Minimum 1–3 years of experience in telecalling, counselling, or inside sales (preferably in EdTech / Education / Test Prep industry).

• Excellent communication skills in English, Telugu (mandatory), and Hindi.

• Ability to handle large call volumes and follow structured call processes.

• Goal-oriented with a positive attitude and strong interpersonal skills.

• Basic computer knowledge and familiarity with CRM tools.

• Competitive CTC up to ₹3.5 LPA + performance-based incentives.

• Comprehensive training and skill development opportunities.

• A supportive and growth-driven work culture.

• Opportunity to contribute to the mission of transforming education in India.