Telecaller Or Pre-Sales Executive

Job Description: Telecaller / Pre-Sales Executive

Experience: 03 years

Industry: IT Services / Digital / B2B

Role Objective

To generate, qualify, and nurture leads through outbound and inbound calling, supporting the

sales and business development team.

Key Responsibilities

Make outbound calls to prospective clients using provided databases

Handle inbound inquiries and explain company services clearly

Qualify leads based on defined criteria (requirement, budget, timeline)

Schedule meetings/demos for the Business Development team

Follow up with leads via calls, WhatsApp, and email

Maintain accurate lead data and call logs in CRM or tracking sheets

Meet daily/weekly calling and lead qualification targets

Handle basic objections and provide standard information

Coordinate with sales and marketing teams for smooth lead handover

Share feedback and market insights gathered from calls

Required Skills & Qualifications

Excellent verbal communication skills

Basic understanding of sales and customer handling

Ability to handle rejection and pressure

Familiarity with CRM tools and MS Excel

Target-driven and disciplined approach

KPIs

Number of calls per day

Qualified leads generated

Meetings/demos scheduled

Lead conversion ratio (to BD team)