Telecaller

Job Title: Telecaller

Location: Kharadi

Summary: 

Responsible for contacting potential and existing customers over the phone, sharing information about products/services, answering basic queries, and supporting the sales team by generating leads or fixing appointments.

Key responsibilities

• Make outbound calls to potential and existing customers on daily calling lists.
• Explain about the insurance and handle basic customer questions or objections.
• Record call details, customer information, and follow-up remarks in Excel/CRM.
• Follow up with interested customers to convert them into leads, appointments, or sales as per process.
• Maintain daily/weekly call targets and share reports with the team lead.
• Maintain professionalism and good customer service on every call.

Candidate requirements

Education: Minimum 12th pass; graduates preferred 

Experience: 6 months of telecalling/customer service/sales calling experience.

Skills

• Good verbal communication in English or relevant local language.
• Basic computer knowledge for data entry and using Excel/CRM.
• Positive attitude, willingness to learn, and ability to handle rejection.