Company Description
Mall of Salon is a dynamic B2B and B2C marketplace dedicated to boosting the beauty industry across India by facilitating brand onboarding and virtual dealership opportunities. Partnering with MakeMeArtist, a subscription-based platform for beauty professionals, we empower individuals to create and sell their own courses. Through this collaboration and the support of INSTAMOS's hyperlocal delivery services, Mall of Salon ensures efficient product distribution and seamless customer experiences. Together, these platforms strengthen the industry by enhancing education opportunities, increasing product reach, and providing unparalleled service to brands and professionals alike.
Role Description
This is a full-time on-site role for a Telecaller at Mall of Salon in Bhopal. The Telecaller will be responsible for making outbound calls to clients, providing information about products and services, addressing customer inquiries, and identifying sales opportunities. The role involves maintaining accurate call records, building strong client relationships, and contributing to the achievement of business goals. The Telecaller will collaborate with sales and support teams to ensure customer satisfaction and address concerns promptly.
Qualifications
- Strong communication and interpersonal skills with proficiency in telephonic and verbal communication
- Sales, negotiation, and persuasion skills to identify and convert potential leads
- Customer service skills to address client queries effectively and provide accurate information
- Organizational and time management skills to handle multiple tasks and maintain accurate records
- Problem-solving abilities and a results-driven approach to achieving targets and improving customer satisfaction
- Fluency in English and Hindi is preferred; additional languages are an advantage
- Familiarity with CRM software or related tools is a plus
- Previous experience in telecalling, sales, or customer service is advantageous
