Telecaller

Key Responsibilities:

· Lead Generation & Cold Calling: Identify potential customers through research, databases, and proactive outbound calling.

· Sales Pitching & Closing: Present service features, highlight benefits, negotiate prices, and successfully close sales deals over the phone to meet monthly/quarterly quotas.

· Customer Relationship Management: Build rapport with existing and new clients to ensure repeat business and identify opportunities for up-selling or cross-selling.

• Needs Analysis: Ask probing questions to understand the client's current IT infrastructure, business challenges, and specific requirements.

• Objection Handling: Confidently address doubts, troubleshoot client concerns, and negotiate pricing or contract terms to close deals.

• Pipeline Management: Maintain and update accurate records of all customer interactions, feedback, and sales pipeline stages in the company's CRM system.

Essential Requirements

· Education: A High School diploma or a Bachelor's degree in Business, Marketing, or a related field.

· Experience: Proven 1–4 years of experience in telesales, telemarketing, or a IT sales role.

· Communication Skills: Exceptional verbal communication, active listening, and strong persuasive/negotiation skills.

· Tech-Savviness: Basic proficiency in using computers, office software, and CRM databases.

· Soft Skills: High resilience to handle rejection, excellent stress management, and a highly motivated, target-driven attitude.