Telecaller
Job Description
- Call all company-provided leads daily and introduce Luxélan's interior design services.
- Understand customer requirements, including property type, location, project status, budget and timeline, and qualify leads against defined criteria.
- Schedule appointments and site visits for the Sales team, and coordinate with Sales Managers on qualified leads.
- Follow up regularly with interested, existing and dormant leads to prevent lead leakage.
- Categorise leads (Hot, Warm, Cold, Follow-up, Not Interested, Invalid) and keep accurate CRM records of every interaction.
- Achieve daily, weekly and monthly calling, follow-up and appointment targets.
- Share daily calling reports and lead status updates with the reporting manager.
- Handle customer queries professionally, collect feedback and uphold Luxélan's brand image
More Info
Key Skills
About Company
Skills:
Cold Calling, CRM
Skills:
lead qualification , Active Listening, upselling, call tracking tools, Customer Service Skills, cross-selling, Problem-solving, online collaboration platforms, Objection Handling, sales and negotiation skills, CRM skills, Communication Skills, Spreadsheets, Persuasion, Email