Telecaller Jobs in Flowtech - Hyderabad, Telangana, India

Job Requirements

Job Title: Telecaller Jobs in Flowtech - Hyderabad

Location: Hyderabad, Telangana, India

Salary: 1.75 - 2 Lacs P.A.

Qualification: 0 - 1 years

Job Description

Flowtech is excited to announce openings for Telecaller positions in our Banking Voice Process, located in Hyderabad/Secunderabad (Kondapur). This is an excellent opportunity for individuals passionate about customer service and communication. As a Telecaller at Flowtech, you will play a crucial role in assisting banking customers, handling inquiries, and providing comprehensive support related to banking services. Join Flowtech to start your career with a leading company in the sector and contribute to exceptional customer experiences.

Responsibilities

• Make Outbound Calls: Reach out to banking customers to offer assistance and support, ensuring high-quality service as per Flowtech's standards.
• Handle Inquiries: Address customer inquiries effectively, providing accurate information about banking services and resolving issues promptly.
• Maintain Records: Keep detailed records of customer interactions, including inquiries and resolutions, to support Flowtech's service excellence.
• Follow Scripts: Adhere to established scripts and guidelines provided by Flowtech to ensure consistent communication with customers.
• Achieve Targets: Meet or exceed performance targets set by Flowtech, contributing to the overall success and efficiency of the team.
• Provide Information: Educate customers about various banking products and services, highlighting features and benefits as outlined by Flowtech.
• Resolve Issues: Troubleshoot and resolve customer problems or concerns, ensuring a high level of satisfaction with Flowtech's services.
• Support Team: Collaborate with team members to share insights and strategies for improving customer interactions and service quality at Flowtech.
• Feedback Collection: Gather and relay customer feedback to Flowtech's management to help enhance service quality and customer satisfaction.
• Continuous Learning: Stay updated on Flowtech's banking products, services, and industry trends to provide informed assistance to customers.
  
  

Requirements

• Experience Level: 0 to 1 years of experience in customer service or telecalling. Freshers are welcome to apply to Flowtech's exciting opportunities.
• Communication Skills: Strong communication and active listening skills are essential for interacting effectively with customers and addressing their needs at Flowtech.
• Banking Knowledge: Basic knowledge of banking processes is a plus but not mandatory. Flowtech will provide training to enhance your understanding.
• Customer Focus: Willingness to work in a fast-paced environment with a focus on delivering outstanding customer service as expected by Flowtech.
• Adaptability: Ability to adapt to different customer scenarios and handle inquiries professionally, reflecting Flowtech's commitment to service excellence.
• Technical Skills: Proficiency in using telephony and computer systems for managing customer interactions and records at Flowtech.
• Team Player: Ability to collaborate effectively with colleagues to achieve team goals and improve service quality, aligning with Flowtech's values.
  
  

Benefits

• Competitive Salary: Enjoy a competitive salary package between 1.75 to 2 Lacs P.A., reflecting Flowtech's commitment to rewarding your contributions.
• Career Growth: Benefit from career advancement opportunities within Flowtech, providing a clear path for professional development.
• Inclusive Culture: Thrive in a supportive and inclusive work environment at Flowtech, where your skills and contributions are valued.
• Comprehensive Benefits: Access a range of benefits designed to support your well-being and professional growth at Flowtech.
• Apply now to join Flowtech as a Telecaller in Hyderabad and be part of a dynamic team that values excellence and customer satisfaction.
  
  

FAQ's

1Q: How can I apply for the Telecallers For Banking Voice Process position

A: To apply, click the Apply Now button and follow the instructions to submit your application.

2Q: Is prior experience in telecalling or banking necessary for this role

A: While prior experience is beneficial, we also welcome candidates with limited experience who possess strong communication skills.

3Q: What is the salary range for this position

A: The salary for Telecallers in our Banking Voice Process is in the range of 1.75 to 2 Lacs P.A.

4Q: What are the working hours for this position

A: Working hours may vary based on shifts to accommodate customer needs.

5Q: Is this position open to diversity candidates

A: Yes, we encourage applications from women candidates for this position. We value diversity and inclusion.