Telecaller Issuance Executive

Company Description Silaris Informations Pvt Ltd is a customer-centric digital BPO specializing in end-to-end solutions for Customer Interaction Centers, with a strong focus on the BFSI sector in India. Established in 2011, the company has built a niche by combining domain expertise with advanced digital tools. Silaris emphasizes service quality and customer delight, aligning its operations with the culture and expectations of its clients while maintaining cost efficiency. Its service offerings are enhanced by artificial intelligence, speech analytics, and robotic process automation to deliver scalable, reliable customer engagement solutions.

Role Description This is a full-time, on-site Telecaller Issuance Executive role based at the Silaris office in Delhi Cantonment. The Telecaller Issuance Executive will handle outbound and inbound calls to customers, explain product or policy details clearly, and assist in the issuance or completion of customer applications and documentation. The role includes verifying customer information, updating records accurately in the system, and following up on pending cases to ensure timely issuance. The position also involves adhering to call quality standards, meeting daily and monthly targets, and maintaining professional, courteous communication at all times. The executive will collaborate with team leaders and support teams to resolve customer queries and escalate issues when necessary.

Qualifications

• Strong verbal communication skills in clear, professional English and local languages, with active listening and customer-handling abilities.
• Basic computer proficiency, including data entry, CRM or call center software usage, and accurate record-keeping.
• Ability to follow structured scripts and processes, with attention to detail in documentation and policy or product explanation.
• Target-oriented mindset with time management, multi-tasking, and problem-solving skills in a fast-paced environment.
• Prior experience in telecalling, customer service, or BPO (especially BFSI) is preferred but not mandatory; freshers with strong communication skills are encouraged to apply.
• Minimum high school completion; a diploma or bachelor's degree in any discipline is an advantage.
• Willingness to work on-site in Delhi Cantonment and in shifts, as per business requirements.