Key Responsibilities
- Clearly articulate situations and customer issues
- Communicate customer concerns in a clear, concise, and structured manner.
- Document situations accurately for internal teams and escalation.
- Interact effectively with stakeholders
- Engage with customers, internal teams, and management.
- Adapt communication style based on audience (customer, technical team, leadership).
- Maintain professionalism and empathy in all communications.
- Identify, analyze, and resolve issues
- Quickly determine the root cause of customer concerns.
- Use data and logical problem-solving techniques to analyze issues.
- Provide timely resolutions or escalate when needed.
- Engage with the Client SPOC (Single Point of Contact)
- Build rapport and trust with client representatives.
- Share updates, resolutions, and next steps clearly and confidently.
- Act as a liaison between the client and internal teams.
About Company: Fleetronix is an early-stage SaaS startup with AI-enabled solutions in logistics operations, supply chain, and passenger transportation. It is an industry with a proprietary algorithm application that allows enterprises to reduce manual intervention, boost customer experience, and gain complete visibility, performance analytics, actionable insights, and real-time decision-making to outperform repetitive mission-critical activities.
This is an untapped market that has seen very little to no innovation in the last few decades. Thanks to macro changes, we believe this space is ripe for a dynamic startup like ours to lead and become a market leader. Our prime objective as founders and early-stage team members is to ensure that Fleetronix has a shot at this opportunity.
