Telecaller

Company Description ICA Edu Skills is India's leading vocational training and placement institute in the field of computerized accounting, founded in 1999 by Dr. CA Narendra Shyamsukha. The organization specializes in job-oriented accounts and taxation training, with a strong focus on practical, industry-relevant learning. A dedicated in-house research and development team keeps courses updated and aligned with current industry needs. Through a national network of placement offices, ICA trains and places around 70,000 candidates annually and has received multiple awards for excellence in vocational training and franchising. ICA also partners with NSDC and government bodies to deliver skill development programs across diverse sectors, contributing to the Skilled India vision.

Role Description This is a full-time, on-site Telecaller role based in the Kolkata metropolitan area. The Telecaller will contact prospective and existing learners to provide information about ICA's courses, clarify program details, and guide them through enrollment procedures. Responsibilities include making outbound calls, handling inbound queries, maintaining call records, and updating lead and follow-up information in internal systems. The role involves coordinating with counselors and branch staff to schedule appointments, support admissions, and ensure timely communication with candidates. Telecallers are expected to meet call and conversion targets while maintaining a professional, courteous, and supportive approach to every interaction.

• Candidates should possess strong verbal communication skills in English and local languages, with clear articulation and active listening abilities.
• Candidates should possess customer service and relationship-building skills to handle inquiries, resolve concerns, and provide accurate information about courses and placements.
• Candidates should possess basic computer literacy, including experience with MS Office and CRM or call-tracking tools.
• Candidates should possess organizational and time-management skills to manage high call volumes, follow-up schedules, and documentation effectively.
• Candidates should possess sales or counseling aptitude, with the ability to explain program benefits and motivate prospective learners to enroll.
• Prior experience in telecalling, education counseling, customer service, or a related field is beneficial.
• Minimum educational qualification: higher secondary or graduate degree from a recognized institution.
• Ability to work on-site in the Kolkata metropolitan area and collaborate with branch teams in a target-driven environment.