Note: Only candidates who are currently based in Mumbai and are comfortable with the job location will be considered.
About the Company:
At Nyati Group, customer is the central focus of all our ventures. We put an earnest effort in understanding the aspirations of our buyers with the objective of meeting all their expectations. We believe there is no joy greater than delivering customer happiness and satisfaction.
Nyati Group combines the dual ethos of integrity and aesthetics in building futuristic landmarks. With customer at the core of all its endeavours, every project under the Nyati brand is conceptualised keeping in mind the aspirations of the buyer. This helps us to build enriching living spaces that exude a sense of pride amongst the inhabitants.
With footprints into sectors like EPC, Hospitality and Healthcare the group aims to deliver inspiring milestones in every field it ventures as it explores newer horizons of growth.
Job Title: Telecaller
Executive
Location: Mumbai (Khar West)
Company: Nyati Group
Industry: Real Estate/Construction
Education: Bachelor's degree
Experience: 1-3 years
Key Responsibilities:
- Handle inbound and outbound calls to existing and prospective Channel Partners (brokers) to build and maintain strong relationships.
- Coordinate with Channel Partners regarding project updates, inventory availability, pricing, offers and site visit schedules.
- Generate, qualify and share leads received through Channel Partners with the sales team.
- Maintain accurate records of broker interactions, lead status and follow-up activities in CRM.
- Schedule meetings, site visits and presentations for the Channel Partner Sales team.
- Follow up with brokers on pending leads, documentation, bookings and customer requirements.
- Prepare and update daily, weekly, and monthly MIS reports related to Channel Partner activities.
- Coordinate with internal departments to ensure timely resolution of Channel Partner queries.
- Support the Channel Partner team in achieving business targets through effective telecalling and relationship management.
- Ensure timely communication of new project launches, promotional schemes and marketing campaigns to Channel Partners.
Requirements:
- 1–3 years of experience in Telecalling, Customer Support, Sales Coordination or Channel Partner Support, preferably in the Real Estate or Construction industry.
- Excellent verbal communication skills in English, Hindi and Marathi.
- Strong interpersonal, coordination and follow-up skills.
- Basic knowledge of CRM software, MS Excel and MS Office.
- Ability to manage multiple tasks while maintaining accuracy and attention to detail.
- Customer-focused approach with a proactive and positive attitude.
