Telecaller

Company Description

Evolve Brands is a premier Integrated Marketing & Loyalty Services Agency, specializing in customer engagement for both domestic and multinational brands. By blending strategy, creativity, technology, and data-driven insights, Evolve Brands delivers impactful marketing campaigns and loyalty programs that help businesses effectively engage and retain their audiences. Known for award-winning programs, the agency serves a diverse range of industries, including Technology, FMCG, Automobiles, and Consumer Durables. Recognized for its expertise in loyalty programs, rewards systems, app development, and retail automation, Evolve Brands is committed to fostering market leadership for its clients.

Role Description

This is a full-time, on-site role located in Gurgaon for a Caller. The Caller will be responsible for managing outbound and inbound calls, engaging with customers professionally, and addressing their inquiries or concerns. They will maintain accurate call records, provide necessary information about the company's services, and escalate issues to the appropriate departments as needed. The role requires delivering excellent customer service, building rapport with clients, and supporting relationship management initiatives.

Qualifications

• Strong communication, verbal, and interpersonal skills
• Experience in handling inbound and outbound customer calls
• Proficiency in maintaining accurate call records and managing data
• Ability to multitask and problem-solve effectively
• Customer service or tele-calling experience is a plus
• High school diploma or equivalent
• Fresher are welcome.