Telecaller - Educational Institute Call Center

Key Responsibilities

• Handling inbound and outbound calls to provide information about courses and admission details
• Engaging with potential students and encouraging them to enroll in courses
• Following up on leads and ensuring timely response to inquiries
• Maintaining accurate records of conversations and updating CRM software
• Providing professional customer support and resolving queries related to courses fees and admission procedures
• Ensuring a positive and professional approach in all interactions