We're Hiring | Telecaller cum Support Executive
Location: Ahmedabad, Gujarat
Company: Silversky Technology
Experience: Minimum 6 Months Required
Employment Type: Monday-Saturday
Note: Female Candidate Only
About Us:
Silversky Technology is a leader in developing cutting-edge mobile applications. We are dedicated to excellence and nurturing top talent.
Job Overview
We are looking for a proactive and customer-focused
Telecaller cum Support Executive to join our team. The candidate will be responsible for handling customer calls, following up with customers, resolving basic queries, and providing day-to-day support to ensure smooth communication and customer satisfaction.
Roles & Responsibilities
- Handle inbound and outbound customer calls professionally.
- Follow up with customer regarding inquiries, services, and updates.
- Explain company services and provide required information to customers.
- Maintain proper records of calls, follow-ups, and customer interactions.
- Respond to customer queries through Calls, Emails, or WhatsApp messages.
- Coordinate with internal teams for issue resolution and support.
- Assist customers with basic troubleshooting and guidance.
- Maintain positive customer relationships and ensure satisfaction.
- Prepare daily reports and update customer databases.
Required Skills
- Good verbal and written communication skills.
- Basic computer knowledge.
- Strong follow-up and coordination skills.
- Customer handling and problem-solving abilities.
- Ability to work in a team environment.
- Basic knowledge of MS Excel and email communication.
- Gujarati language knowledge is mandatory.
Eligibility Criteria
- Any Graduate / Undergraduate.
- Minimum 6 months of experience in Telecalling, Customer Support, or a similar role.
- Prior experience in handling customer communication will be preferred.
- Female candidates only.
Salary: ₹8,000 – ₹12,000 per Month
Benefits:
- Flexible work hours.
- Health insurance benefits.
Annual salary increments
We're Hiring | Telecaller cum Support Executive
Location: Ahmedabad, Gujarat
Company: Silversky Technology
Experience: Minimum 6 Months Required
Employment Type: Monday-Saturday
Note: Female Candidate Only
Roles & Responsibilities
- Handle inbound and outbound customer calls professionally.
- Follow up with customer regarding inquiries, services, and updates.
- Explain company services and provide required information to customers.
- Maintain proper records of calls, follow-ups, and customer interactions.
- Respond to customer queries through Calls, Emails, or WhatsApp messages.
- Coordinate with internal teams for issue resolution and support.
- Assist customers with basic troubleshooting and guidance.
- Maintain positive customer relationships and ensure satisfaction.
- Prepare daily reports and update customer databases.
Required Skills
- Good verbal and written communication skills.
- Basic computer knowledge.
- Strong follow-up and coordination skills.
- Customer handling and problem-solving abilities.
- Ability to work in a team environment.
- Basic knowledge of MS Excel and email communication.
- Gujarati language knowledge is mandatory.
Eligibility Criteria
- Any Graduate / Undergraduate.
- Minimum 6 months of experience in Telecalling, Customer Support, or a similar role.
- Prior experience in handling customer communication will be preferred.
- Female candidates only.
Salary: ₹8,000 – ₹12,000 per Month
Benefits:
- Flexible work hours.
- Health insurance benefits.
Annual salary increments
