Job Description – Telecaller
Department: Admissions / Marketing
Reporting To: Admissions Manager / Head – Admissions
Job Purpose
The Telecaller – Admissions is responsible for engaging prospective students through outbound and inbound calls, providing accurate information about programs offered at AIMS Institutes, and converting leads into successful admissions. The role plays a key part in achieving institutional enrollment targets.
Key Responsibilities
- Make outbound calls to prospective students generated through campaigns, website inquiries, walk-ins, and other sources
- Handle inbound admission inquiries professionally and promptly
- Provide detailed information about courses, eligibility criteria, fee structure, scholarships, and admission procedures
- Counsel students and parents to help them choose suitable programs
- Follow up regularly with leads to ensure conversion into applications and admissions
- Maintain and update lead data in CRM systems accurately
- Schedule campus visits, counseling sessions, and admission interactions
- Coordinate with the admissions and academic teams for smooth onboarding of students
- Achieve daily, weekly, and monthly call and conversion targets
- Maintain proper call records and prepare reports as required
- Ensure a positive and professional representation of AIMS Institutes at all times
Key Skills & Competencies
- Excellent communication skills (English + regional languages preferred)
- Strong convincing and negotiation abilities
- Good listening and interpersonal skills
- Customer-centric approach with a positive attitude
- Ability to handle pressure and meet targets
- Basic computer knowledge (MS Office, CRM tools)
- Time management and follow-up skills
Qualification & Experience- Qualification: Any Graduate (preferred)
- Experience:
- 0–2 years in telecalling / customer service / admissions (Freshers can apply)
- Experience in education sector is an added advantage
Key Performance Indicators (KPIs)
- Number of calls made per day
- Lead conversion ratio
- Number of campus visit bookings
- Admission closures achieved
- Quality of counseling and follow-ups
Skills: call,customer,call center administration,communication,communication skills
