Company Description Unifo Edu is a global education consultancy focused on helping students gain admission to leading international institutions, including many of the world's top 100 universities. The organization's mission is to make study abroad opportunities accessible and transformative by offering end-to-end support throughout the application and enrollment journey. Services include program selection, application preparation, visa assistance, and guidance on transitioning into new academic environments. Experienced advisors provide tailored counseling to align each student's academic and personal goals with the right institution. Joining Unifo Edu means contributing to life-changing educational experiences and expanding learners global opportunities.
Role Description The Telecaller / Admission Counsellor – ICOFP role at Unifo Edu is a full-time, on-site position based in Noida. In this role, you will make outbound and receive inbound calls to prospective students and families, providing clear information about ICOFP programs, admission criteria, and study abroad pathways. You will counsel applicants on course options, eligibility, and career outcomes, while assisting with application forms, documentation, and basic visa-related guidance. Daily responsibilities include maintaining accurate records in CRM systems, following up with leads, scheduling appointments, and supporting conversion from inquiry to enrollment. You will collaborate with the admissions and marketing teams to meet enrollment targets, participate in education fairs or events when required, and ensure a professional, student-centered experience in every interaction.
Qualifications
- Strong communication and interpersonal skills, including clear telephonic communication and active listening.
- Customer service or student counseling skills, with the ability to explain academic programs and processes simply and accurately.
- Basic sales and persuasion abilities, including lead follow-up, relationship-building, and conversion-focused conversations.
- Computer literacy, with proficiency in MS Office and familiarity with CRM or admissions management tools.
- Organizational and time-management skills to handle multiple inquiries, follow-ups, and documentation efficiently.
- Ability to work on-site in Noida, collaborate with cross-functional teams, and meet defined admission and performance targets.
- Prior experience in education counseling, telecalling, or admissions support is preferred but not mandatory.
- Bachelor's degree in any discipline; a background in education, counseling, or business is an added advantage.
- Comfort working with diverse student populations and a strong interest in international education and study abroad programs.
