Tele Sales Executive (Female) Zoho CRM & Inside Sales

Tele Sales Executive (Female) — Zoho CRM & Inside Sales

JNB Bearings Pvt Ltd | Sales & Business Development | Mannady Metro, Chennai (Office-based) | Full-Time

Fixed Salary: Rs.20,000 – Rs.40,000 per month (based on experience) + Unlimited monthly incentives (no upper cap)
Experience: 1–5 years | Reports To: Tele Sales Team Leader / Sales Manager | Female candidates preferred

About JNB Bearings

A growing importer and distributor of J&B Brand Bearings and industrial products, serving crushers, rice mills, engineering industries, automobile workshops, manufacturers, hardware dealers and industrial traders across South India. We run on modern platforms — Zoho CRM, IndiaMART, WhatsApp Business and Zoho Telephony — and are building a high-performance tele sales team.

Role Purpose

This is not a call centre role. It is a sales development role: convert enquiries into opportunities, follow up with precision, reactivate dormant customers and build long-term buyer relationships for J&B Brand Bearings.

Key Responsibilities

1. Lead Management & Qualification

• Handle inbound enquiries from IndiaMART, website, WhatsApp, email and walk-ins
• Qualify leads — requirement, location, buying capacity and urgency
• Categorise leads Hot / Warm / Cold and set follow-up timelines in Zoho CRM
• Generate new business through structured outbound calling to prospect lists

2. Outbound Tele Sales

• Call engineers, purchase managers and store managers of industrial customers
• Pitch J&B Brand Bearings — features, quality, pricing and delivery
• Follow up every quotation to closure — no enquiry dies without an outcome
• Reactivate customers who have not ordered in 60–90 days; drive repeat orders

3. Zoho CRM Management

• Update every customer interaction in Zoho CRM — same day, no exceptions
• Maintain lead status, pipeline stage and follow-up dates accurately in real time
• Log call notes, WhatsApp conversations and customer feedback
• Track quotations and opportunities through the sales pipeline

4. WhatsApp & Digital Communication

• Manage WhatsApp Business enquiries professionally
• Send catalogues, price lists and quotations; follow up pending enquiries
• Check stock with the warehouse team before confirming delivery timelines

5. Customer Relationship Management

• Build trusted relationships with buyers, purchase teams and store managers
• Recommend the right bearing specifications; resolve pricing, availability, delivery and replacement queries
• Escalate complex technical queries to the Sales Manager promptly

6. Reporting & Business Development Support

• Submit daily call report, lead status and follow-up list to the team leader
• Flag high-potential leads for field executive visits
• Support festive offers, new product launches and customer database building
  

Monthly KPI Scorecard

• Qualified Leads Generated — 25%
• Sales Conversion Support (Quotation to Order) — 25%
• Follow-Up Compliance (Zero Missed Follow-Ups) — 20%
• Zoho CRM Data Accuracy (Same-Day Updates) — 15%
• Customer Response Time (under 30 minutes) — 5%
• Attendance & Discipline — 5%
• Teamwork & Communication — 5%

Rating: 90–100% Outstanding (maximum incentive) | 80–89% Exceeds | 70–79% Meets | 60–69% Needs Improvement | Below 60% PIP

Incentives

• Lead Generation Incentive — per qualified lead converted to quotation
• Order Conversion Incentive — per confirmed order from tele sales
• Customer Reactivation Bonus — per dormant customer reactivated and ordering
• Monthly Target Incentive + quarterly Top Performer Bonus for 90%+ KPI score

Earning potential: high performers can earn Rs.40,000 – Rs.60,000+ per month (fixed + incentives).

Working Schedule

Monday to Saturday, 9:00 AM – 6:00 PM or 9:30 AM – 6:30 PM (1-hour lunch). Company holiday policy applicable.

Candidate Profile

Mandatory

• Female candidates preferred (team structure and business requirement)
• 1–5 years in Tele Sales, Inside Sales, Customer Support or Business Development
• Excellent verbal communication — confident, clear and persuasive
• Minimum 6 months hands-on Zoho CRM experience — lead management, follow-up scheduling, call logging, pipeline tracking, CRM-based sales process
• Basic computer skills — MS Office, email, WhatsApp Business

Preferred

• IndiaMART lead handling; WhatsApp Business catalogue and follow-up
• B2B industrial sales — bearings, auto parts, hardware or engineering components
• Zoho Telephony / PhoneBridge experience

Languages: Tamil (mandatory), English (good working knowledge), Hindi (preferred), Telugu / Kannada (advantage)

Location: Chennai or nearby; comfortable commuting daily to Mannady Metro. Notice: Immediate joiners or up to 15 days preferred.

Career Growth Roadmap

• 0–2 yrs: Tele Sales Executive (CTC 2.5–5 LPA)
• 2–4 yrs: Senior Tele Sales Executive (4–6 LPA)
• 4–6 yrs: Inside Sales Executive (5–8 LPA)
• 6–8 yrs: Inside Sales Team Leader (8–12 LPA)
• 8–10 yrs: Inside Sales Manager (12–18 LPA)
• 10–12 yrs: Business Development Manager (18–25 LPA)
• 12+ yrs: Sales Manager (25+ LPA)

Promotion is based on performance: consistent 80%+ KPI score, 100% CRM compliance, sales contribution, attendance, customer handling and leadership potential.

Compensation & Benefits

• Fixed salary Rs.20,000 – Rs.40,000 + unlimited performance incentives + monthly sales bonus
• PF & ESI (as applicable), paid annual leave, festival bonus
• Modern Zoho CRM environment; friendly, professional workplace at Mannady Metro

We are looking for long-term team members who want a career in Sales, CRM and Business Development — not a temporary telecalling job. Employment stability is valued.

How to Apply

Email: [Confidential Information] — Subject: Application – Tele Sales Executive – [Your Name] | [Total Experience]
Call / WhatsApp: 93810 77728

Please include: current CTC, expected CTC, notice period, total experience, Zoho CRM experience (Yes/No and years), current location, languages known, and industry experience. Applications without these details may get lower priority.