Tele-counselor

Location: Amity University, Mohali

Position Overview:

Amity University, Mohali is seeking a motivated and student-centric Tele Counsellor to support admissions and student engagement activities. The role involves counselling prospective students, addressing queries, and providing accurate information about academic programs through telephonic and digital channels.

Key Responsibilities:

Handle inbound and outbound counselling calls professionally

Counsel prospective students and parents regarding university programs, eligibility, admissions process, and campus facilities

Maintain accurate records of calls, enquiries, and follow-ups

Support admissions and outreach activities as required

Address student concerns empathetically and provide appropriate guidance

Coordinate with academic and admissions teams for updated information

Ensure timely follow-ups and conversion of leads

Maintain confidentiality and professionalism at all times

Eligibility & Requirements:

Graduation or Post Graduation

Prior university-level experience is mandatory

Excellent communication and interpersonal skills

Strong counselling and listening abilities

Proficiency in MS Office and CRM systems

Ability to handle pressure and manage multiple student queries

Local candidates preferred