Job Description

Company Description Abroad Ideas is a student-focused organization that connects learners with global education pathways and international opportunities. The company provides guidance and support to individuals exploring study options abroad, helping them navigate admissions, visas, and destination choices. With a focus on personalized counseling, Abroad Ideas aims to make overseas education more accessible and informed. The team works to simplify complex processes so applicants can focus on their academic and career goals. Abroad Ideas positions itself as a trusted gateway for students aspiring to build a future through international education.

Role Description The Tele-counselor role at Abroad Ideas is a full-time, on-site position based in Hyderabad. The Tele-counselor will engage with prospective students and families via phone and other communication channels to provide information on international study programs, eligibility criteria, and application processes. Day-to-day responsibilities include answering inquiries, explaining course and university options, guiding students through documentation requirements, and maintaining accurate records of interactions in the internal systems. The role also involves following up with leads, scheduling counseling appointments, coordinating with internal teams, and supporting students through key steps such as admissions and visa filing. The Tele-counselor is expected to deliver clear, empathetic guidance and contribute to a positive experience for every prospective student.

Qualifications

Strong communication and interpersonal skills to counsel students and families effectively over phone and digital channels.
Ability to explain complex information clearly, including course options, admission procedures, and visa requirements.
Proficiency in basic computer applications and CRM or student management systems for tracking and updating student records.
Customer service mindset with active listening, problem-solving, and follow-up skills.
Knowledge or interest in overseas education processes and international universities is highly beneficial.
Bachelor's degree in any discipline; education, counseling, or related fields preferred.
Ability to work on-site in Hyderabad, manage a full-time schedule, and handle high volumes of calls and inquiries.
Fluency in English; proficiency in regional languages is an advantage.