Tele Counsellor

Description

The Tele Counsellor role involves providing support and guidance to student / parents through telephonic counselling sessions. This position is ideal for freshers or entry-level candidates looking to start their career in the field of Abroad education

Responsibilities

• Conduct telephonic counselling sessions with students to understand their needs and concerns.
• Provide guidance and support to students based on their individual situations.
• Maintain accurate records of counselling sessions and students interactions.
• Collaborate with team members to improve counselling strategies and techniques.
• Follow up with students to monitor progress and provide additional support as needed.

Skills and Qualifications

• Excellent communication skills, both verbal and written.
• Empathy and active listening skills to effectively understand client concerns.
• Basic knowledge of counselling techniques and psychological principles.
• Ability to manage time effectively and handle multiple student interactions.
• Proficient in using computer software and telecommunication tools for record-keeping and communication.
• A degree in psychology, social work, or a related field is preferred but not mandatory.