- Make outbound calls to customers for collections and follow-ups on overdue payments.
- Maintain accurate records of customer interactions, payments, and promises to pay.
- Handle customer queries efficiently and professionally.
- Work towards achieving daily, weekly, and monthly collection targets.
- Ensure compliance with company policies and regulatory requirements (DRA certification or in progress).
Preferred candidate profile
- Minimum 6 months experience in tele-calling (collections or related roles preferred).
- DRA (Debt Recovery Agent) certified or trained and ready to appear for certification.
- Strong communication and interpersonal skills.
- Ability to handle difficult conversations and negotiate effectively.
- Familiarity with basic computer applications and CRM tools (preferred).
Location Preference:
- Candidates residing in Central Line or Western Line (Mira Road, Bhayandar, Borivali) are preferred for ease of commute.
- Bus pick-and-drop facility provided from Thane Station to office.
