Tele Collection- Quality Analyst

Role Responsibilities:

• Conduct daily, weekly, and monthly call audits as per targets
• Provide timely feedback and support quality improvements
• Participate in calibrations and maintain variance control
• Prepare and publish audit reports within agreed timelines

Job Requirements:

• 1–3 years of experience in call quality or QA in BPO/financial services
• Strong attention to detail and communication skills
• Proficient in audit tools and reporting
• Ability to take initiative for process enhancements