tele collection

Description

We are looking for freshers/entry-level candidates to join our Tele Collection team. This role involves reaching out to customers over the phone to ensure timely payment of outstanding dues, while providing exceptional customer service.

Responsibilities

• Conduct telephonic collections and follow up with customers on outstanding payments.
• Maintain accurate records of customer interactions and transactions.
• Handle customer inquiries regarding their accounts and payment plans.
• Achieve monthly collection targets set by the management.
• Provide feedback to management on customer issues and potential improvements in the collection process.

Skills and Qualifications

• Excellent communication skills in English and Hindi (additional regional languages are a plus).
• Strong negotiation and persuasion skills.
• Basic knowledge of accounting principles and practices.
• Proficiency in using computer software, especially MS Office and CRM systems.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.