Company Description Diamondiary is a dedicated jewellery destination offering a wide range of diamond pieces for special occasions and everyday elegance. The brand focuses on helping customers find the perfect solitaire and finely crafted designs that match their unique style. Diamondiary emphasizes quality, authenticity, and customer satisfaction, creating a memorable buying experience. Team members work in a customer-centric environment that values integrity, product knowledge, and personalized service.
Role Description This is a full-time, on-site Tele Calling Jewellery Sales Executive role based in New Delhi. The role involves making outbound and receiving inbound calls to introduce Diamondiary's diamond and solitaire collections, understand customer requirements, and recommend suitable products. The executive will follow up on inquiries, maintain call records, update customer information in the system, and support the conversion of leads into sales. Daily responsibilities include explaining product features and pricing, handling basic customer queries, coordinating with the showroom or sales team for appointments or order confirmations, and meeting assigned call and sales targets. The role also requires maintaining a professional tone, ensuring high-quality customer interactions, and adhering to company policies and ethical sales practices.
Qualifications
- Candidates should possess strong communication and interpersonal skills, including clear spoken English or Hindi, active listening, and a customer-focused approach.
- Candidates should possess basic sales and negotiation skills, with the ability to handle objections, promote products confidently, and work toward call and revenue targets.
- Candidates should possess telephone etiquette and customer service skills, including professional call handling, empathy, and problem-solving abilities.
- Candidates should possess basic computer and CRM skills, with the ability to record calls, update customer data, and manage lead follow-ups efficiently.
- Prior experience in tele calling, inside sales, or retail jewellery sales is beneficial; familiarity with diamonds and solitaire products is an advantage.
- Ability to work on-site in New Delhi on a full-time schedule, with reliability, time management, and a strong work ethic.
- Minimum high school qualification; a diploma or degree in business, marketing, or a related field is considered a plus.
