Tele Calling Executive

We are looking for a highly motivated and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry, preferably with a background in telecalling or customer service.

Roles and Responsibility

• Handle inbound and outbound calls from customers to resolve their queries and concerns.
• Provide excellent customer service and ensure high levels of customer satisfaction.
• Meet or exceed daily call volume targets and achieve sales goals.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products and services.

Job Requirements

• Any graduate degree is required.
• Proven experience in telecalling or customer service is essential.
• Excellent communication and interpersonal skills are necessary.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills are needed.
• Familiarity with banking products and services is an advantage.