Tele caller

Company Description

Mizaj is an exclusive men's fashion brand specializing in customer made suits for all ages, with a primary focus on individuals. With an emphasis on quality and customization, Mizaj creates tailored suits for everyday wear and special occasions, including weddings and business events. Located in Chennai.

Role Description

This is a full-time, on-site role for a Tele Caller located in Chennai. The Tele Caller will handle customer interactions, manage inbound and outbound calls, provide product information, and address customer inquiries in a professional manner. The role involves maintaining accurate records of customer communications and feedback while consistently prioritizing exceptional customer service. Tele Callers will play a vital role in driving customer satisfaction and supporting business growth.

Key Responsibilities

Customer Outreach: Manage inbound and outbound calls to potential and existing clients to introduce our latest collections and bespoke services.

Appointment Setting: Schedule consultations between customers and our expert tailors/stylists.

Product Knowledge: Clearly communicate the value of our fabrics, fits, and customization options.

CRM Management: Maintain an organized database of client interactions, feedback, and follow-ups.

Service Excellence: Address customer inquiries with professionalism and a problem-solving mindset to ensure high satisfaction.

Qualifications & Skills

Excellent Communication: Fluency in English, Kannada, Hindi and tamil is essential to connect with our Karnataka-based customer's

Sales Savvy: Ability to engage customers persuasively and handle objections with grace.

Tech-Friendly: Proficiency in computer operations and experience with CRM software (or a willingness to learn quickly).

Professionalism: A proactive, disciplined, and customer-centric attitude.

Experience: Prior experience in tele-calling, retail, or customer service is preferred but not mandatory for the right candidate.