Company Description
Lingaya's Vidyapeeth, formerly known as Lingaya's Institute of Management & Technology, is a reputable educational institution established in 1998 under Section 3 of the UGC Act, 1956. Located in Faridabad on the Old Faridabad-Jasana Road, it offers a diverse array of undergraduate, postgraduate, and doctoral programs in fields such as Engineering (B.Tech and M.Tech), Architecture, Management (BBA and MBA), Education (B.Ed and M.Ed), Nursing, and Health Sciences. Lingaya's Vidyapeeth is committed to fostering academic excellence and developing professionals equipped with both knowledge and skills. The university emphasizes innovation and holistic learning to shape future leaders in academia and industry.
Role Description
This is a full-time on-site Tele Caller role at Lingaya's Vidyapeeth, located in Faridabad. The Tele Caller will be responsible for handling incoming and outgoing calls, addressing inquiries about the institution's courses, and providing detailed information to prospective students and parents. Additional responsibilities include maintaining accurate call records, following up on potential leads, and supporting the admissions team with enrollment processes. Exceptional communication and customer service skills are key to excelling in this position.
Qualifications
- Strong communication skills, both verbal and written, to engage confidently with prospective students and parents.
- Proficiency in telecommunication practices, telephonic etiquette, and lead follow-up skills.
- Basic computer skills, including experience with data entry, CRM software, and email communication.
- Ability to manage time effectively, work in a team environment, and meet targets.
- Prior experience in customer service or tele calling is preferred.
- Fluency in English and Hindi is required; additional language proficiency is a plus.
- A positive attitude and a customer-focused approach to address inquiries and resolve issues.
- Minimum qualification: Graduate degree from a recognized institution.
Mobile No.: 8700002628
