Tele Caller International

Company Description

Unipeg Global Pvt Ltd is a leading animal nutrition company dedicated to advancing livestock and poultry performance through scientific research and innovation. With over two decades of expertise, the company specializes in precision-engineered nutritional solutions tailored to optimize animal growth and productivity. By maintaining rigorous quality controls, biosecure production environments, and state-of-the-art manufacturing facilities in Bihar and Haryana, Unipeg Global ensures safe, consistent, and efficient feed supply across India. Committed to ethical practices and sustainability, Unipeg Global empowers farmers with high-performance, cost-effective feed solutions that prioritize animal well-being. Through continuous innovation, the company remains at the forefront of smarter nutrition for modern agriculture.

Role Description

This is a full-time, on-site Tele Caller International role based in Gurugram. In this role, you will handle outbound and inbound international calls, manage customer inquiries, provide product information, and maintain strong customer relationships. You will support sales efforts by generating leads, following up on prospects, and scheduling meetings. The role also involves maintaining accurate records of customer interactions, addressing queries, and working closely with team members to meet performance targets.

Qualifications

• Excellent verbal communication and interpersonal skills, with proficiency in English and clarity in speech
• Strong customer service and relationship-building abilities
• Skills in lead generation, negotiation, and sales follow-up
• Proficiency in using CRM tools, call tracking systems, and basic computer applications
• Good time management and problem-solving skills
• Previous experience in an international telecalling or customer service role is preferred
• Ability to work well in a team environment and adapt to dynamic tasks

Bachelor's degree or equivalent; additional training in communication or sales is a plusKey

Responsibilities

• Make outbound calls toUS-based clientsto generate leads, follow up, and provide information about company services.
• Maintain professional communication and build strong relationships with potential and existing customers.
• Understand customer requirements and offer suitable solutions.
• Handle client queries, objections, and concerns effectively.
• Maintain accurate records of calls, leads, and customer information in CRM or internal systems.
• Follow up with prospects and nurture leads to convert them into opportunities.
• Meet daily, weekly, and monthly calling targets.
• Coordinate with internal teams to ensure smooth client servicing.

Required Skills & Qualifications

• 23 years of experiencein telecalling, telemarketing, or customer support.
• Experience dealing withUS-based or international clientspreferred.
• Excellentverbal communication skills in English.
• Strongnegotiation and persuasion abilities.
• Ability to work in atarget-driven environment.
• Basic knowledge ofCRM tools and MS Officeis an advantage.
• Good problem-solving and customer-handling skills.

Preferred Candidate Profile

• Confident and professional communication style.
• Ability to handle client conversations independently.
• Positive attitude with strong customer focus.

Benefits

• Competitive salary package
• Performance-based incentives
• Career growth opportunities
• Supportive and collaborative work environment

Job Types: Full-time, Permanent