Tele Caller Executive

1-6 years
2 months ago 40 Applied
Job Description

Job Title : Telecaller Executive
Location : Mumbai, Andheri (WFO)
Experience : 1-6Years
Skills : Telecaller Executive, International Voice Process, Customer Care Executive


Job Description
Responsibilities :
Respond to client inquiries via phone, email, or chat professionally and on time.
Provide accurate information and solutions to clients queries and concerns.
Maintain a high level of product knowledge to address client needs effectively.
Adhere to established protocols and procedures for client interactions.
Escalate complex issues to appropriate channels for resolution.
Collaborate with team members and management to achieve performance targets.

Requirements :
1 -3 years of experience
Excellent communication skills in English (and any additional languages as required).
Previous experience in a customer service or contact center role is preferred.
Strong problem-solving and interpersonal skills.
Ability to work in a fast-paced environment

About

Datamatics Ltd creates IT and software solutions that anticipate and effectively respond to a rapidly changing global business environment. We are focused on consistently delivering superior business value through client specific solutions and building long-term relationships, to enable customers capture market opportunities and consolidate their leadership position. We do this by undertaking strategic business initiatives, enhancing business efficiency and productivity, and improving time to market.


An ISO certified company, Datamatics has to date executed over a 1000 projects in over 58 countries across the globe, including several for the world's largest companies in their lines of business, and Top Fortune 500 companies - providing customers a wide spectrum of software services. Our customer-centric, dedicated teams in the US, UK, Germany and Switzerland enhance our support services and enable a close interaction with our customers. Our advanced people and quality initiatives gives Datamatics the unique distinction of being amongst only three companies enterprise-wide to be assessed at Level V of both the P-CMM (People-Capability Maturity Model), and the SW-CMMi.



For more information about company profile, please visit the URL: www.datamatics.com

About Recruiter
Girish Kambli

Functions

Customer Service/Call Centre/BPO,
Human Resources

Industry

ITES/BPO/Call Center

Skills/Roles

BPO-Non Voice

LEVEL HIRING FOR

Mid Level,
High Level

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