Tele caller

Job Title: Telecaller

Company: SolarArk Projects Pvt. Ltd.

Location: Amravati

Job Summary:

We are looking for a proactive and communication-driven Telecaller to connect with potential customers, handle queries, and support the sales team by generating and qualifying leads.

Key Responsibilities:

✔ Outbound & Inbound Calling

• Make outbound calls to potential customers from provided data
• Handle inbound inquiries and respond to customer queries

✔ Lead Generation & Qualification

• Identify interested prospects and qualify leads
• Maintain and update lead data in the system

✔ Handling Technical Queries

• Address basic technical queries related to solar products (training will be provided)
• Escalate complex queries to the concerned team

✔ Customer Engagement

• Build rapport with customers and maintain a professional approach
• Follow up with leads regularly to drive conversions

✔ Coordination with Sales Team

• Share qualified leads with the sales team
• Support in scheduling meetings or site visits

✔ Reporting

• Maintain call records and daily reports
• Track performance and targets

Key Requirements:

✔ 1–2 years of experience in telecalling / customer support

✔ Educational qualification: BE / B. Tech or any Engineering-related field12

✔ Good communication and interpersonal skills

✔ Basic understanding of technical concepts (solar knowledge preferred)

✔ Ability to handle customer queries confidently