Tele Caller

Job Description – Telecaller (Marketing Department)

Designation: Telecaller / Customer Relationship Executive (CRE)
Department: Marketing
Reporting To: Marketing Executive

Key Responsibilities

• Make outbound calls to leads generated through various marketing activities and campaigns for New Car Sales.
  
• Contact and qualify marketing-generated leads and understand customer requirements and purchase intent.
  
• Conduct regular follow-ups with prospective customers and update the lead status.
  
• Generate and share qualified leads with the Sales team for further action.
  
• Conduct customer retention and engagement calling as per dealership campaigns and requirements.
  
• Invite customers for dealership events, promotional activities, launches, and other marketing initiatives.
  
• Maintain accurate calling records, customer responses, and lead status in the assigned CRM or reporting system.
  
• Coordinate with the Sales and Marketing teams to ensure timely follow-up on qualified leads.
  
• Achieve assigned daily calling, connected-call, qualified-lead, and event confirmation targets.
  
• Share daily and weekly calling performance reports with the reporting manager.
  
  

Requirements

Skills & Requirements

• Good communication skills in English, Hindi and Marathi.
  
• Strong customer handling, communication, and follow-up skills.
  
• Basic knowledge of MS Excel and CRM systems.
  
• Ability to understand customer requirements and qualify leads effectively.
  
• Ability to achieve assigned calling and performance targets.
  
• Prior experience in luxury brands, premium automobiles, real estate, or other premium customer-facing industries will be preferred.
  

Experience: 1–3 years

Benefits

1. Statutory Benefits
2. Mediclaim
3. Incentive