Job Title: Tele Caller Admissions
Organization: Lingaya's Vidyapeeth
Location: Faridabad (On-site)
Employment Type: Full-Time | Permanent
About Lingaya's Vidyapeeth
Lingaya's Vidyapeeth, established in 1998 under Section 3 of the UGC Act, 1956, is a reputed institution committed to academic excellence and holistic development. The university offers undergraduate, postgraduate, and doctoral programs across Engineering, Management, Education, Architecture, Nursing, and Health Sciences. The institution focuses on innovation, skill-based learning, and industry-oriented education.
Role Overview
We are looking for a dynamic and result-oriented Tele Caller to support the Admissions Department. The role involves interacting with prospective students and parents, providing course-related information, generating leads, and assisting in the admission conversion process.
Key Responsibilities
- Handle inbound and outbound admission-related calls
- Provide detailed information about courses, eligibility, fee structure, and admission process
- Counsel prospective students and parents regarding program selection
- Follow up on generated leads through calls, emails, and WhatsApp
- Maintain and update student database/CRM regularly
- Schedule campus visits and counseling sessions
- Support admission team in application processing and documentation
- Achieve daily/weekly/monthly call and conversion targets
- Maintain proper call logs and reporting sheets
- Respond to online inquiries (website, social media, email)
- Coordinate with marketing and admissions teams for lead management
- Ensure professional telephonic etiquette at all times
- Build positive relationships with prospective students
- Provide feedback on market trends and student preferences
- Assist during admission campaigns, events, and open house sessions
- Handle objections and convert inquiries into admissions
- Ensure data confidentiality and compliance with institutional policies
Required Skills & Competencies
- Excellent communication and interpersonal skills
- Strong convincing and negotiation abilities
- Good listening and counseling skills
- Professional telephone etiquette
- Ability to work under targets and deadlines
- Basic computer proficiency (MS Excel, Email, CRM)
- Good organizational and time management skills
- Team player with proactive approach
- Positive attitude and student-focused mindset
Qualification & Experience
- Minimum Qualification: Graduate from recognized university / Persuing Graduation
- Experience: 03 years in Telecalling / Customer Service / Education Counseling (Preferred)
- Freshers with good communication skills may also apply
Additional Requirement
- Fluency in English and Hindi (mandatory)
- Knowledge of admission processes in educational institutions preferred
- Ability to handle high call volumes efficiently
- Willingness to work during admission season with extended hours (if required)
- Immediate joiners preferred
Key Performance Indicators (KPIs)
- Number of calls handled per day
- Lead conversion ratio
- Follow-up efficiency
- Student satisfaction level
- Data accuracy and reporting discipline
Interested candidates can send their CV's at [Confidential Information]
