Job Summary:
Paytm is looking for a dynamic TechOps Engineer to support its telecom and VAS platforms. The role involves real-time monitoring, troubleshooting, and operational support for services like USSD, IVR, SIP, and CRBT, ensuring seamless service delivery to telecom partners and end users.
Key Responsibilities:
. Monitor and manage Paytm telecom platforms including USSD, IVR, SIP, and CRBT services
. Perform L1 troubleshooting for platform, network, and service-related issues
. Handle alerts, alarms, and incident tickets within defined SLAs
. Coordinate with internal teams (Platform, Network, Deployment) and external operators for issue resolution
. Support daily operations, health checks, and service availability monitoring
. Analyze logs and provide initial RCA for incidents and recurring issues
. Assist in deployment activities, configurations, and change management
. Ensure proper communication and escalation in case of service impact
. Maintain documentation, SOPs, and operational reports Required Skills:
. Hands-on experience with Linux/Unix (basic commands, troubleshooting, logs analysis)
. Basic understanding of SIP protocol, call flows, and telecom services.
. Exposure to USSD and IVR platforms in telecom/VAS environment
. Knowledge of CRBT systems and integrations with operators
. Understanding of networking fundamentals (TCP/IP, ports, latency, routing basics)
. Experience with monitoring tools and ticketing systems (Jira, Remedy,EGL,Grafana,Prometheus )
Soft Skills:
. Strong ownership and accountability
. Good communication skills for cross-team and operator coordination
. Ability to work in a 24x7 shift environment
. Quick troubleshooting and problem-solving mindset
Education:
. / B.E / MCA
