Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support Lead at JPMorgan Chase within the Commercial & Investment Bank's Equities - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job Responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required Qualifications, Capabilities, And Skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Should be good at ITIL
- Experience in Unix, Python, SQL/KDB etc..
- Monitoring tool : ITRS, Control-M, Autosys etc..
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred Qualifications, Capabilities, And Skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
- Production support experience in the financial industry - Capital markets
