Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Acts as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and Quality of Production management function, adopting the DevOps principles to manage and support the environment.
• Enjoys working through hard technical problems. Knowledge of Python, Shell scripting, SQL and UNIX commands.
• Recommends solutions to solve generic issues in systems and procedures to avoid recurrences of system or operational failures.
• Recommends system changes to reduce required manual intervention in either monitoring or managing system performance/availability.
• Develops and maintain strong relationships with Application Development and DevOps Leadership

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Domain & Tools Experience: Trade Life cycle, Database Support, Splunk, Geneos, Grafana, Kibana, Appdynamics, Control M, Autosys.
• Strong Knowledge on UNIX, SQL, Knowledge on SQL Database, Oracle and Cockroach DB. Python, Shell scripting, Experience using Copilot
• Design and Use Monitoring Dashboards for day to day Support
• Knowledge and know how on how to measure, setup and maintain SLO, SLI and other SRE standards.
• Generate Service KPIs, reports on service stability and performance. Liaise with Dev and QA teams for release management. Run incident calls for client outages.
• Incident Management and Tracking. Participate in Change Management calls. Engage with OPS and client support teams on user query resolutions

• Log & Message bus monitoring: Splunk ELK Geneos AppDynamics DynaTrace

Preferred qualifications, capabilities, and skills

• Expertise in Excel, Macro and Powerpoint will be an advantage
• Working understanding of public cloud