Technology Support II

We have an exciting opportunity for you to advance your Technology Support career and grow your skills within our team.

Job summary

As a Technology Support II in JP Morgan Chase within Corporate Technology, you play a key role in troubleshooting and resolving service interruptions, supporting seamless user experiences and ongoing improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end service delivery supporting business operations
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues using standard observability tools
• Escalate and communicate issues and solutions to business and technology stakeholders
• Identify trends and assist in managing incidents, problems, and changes for technology systems and infrastructure

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Knowledge of general-purpose programming languages or automation scripting