Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine to analyze and resolve issues effectively, ensuring minimal disruption to business activities.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.
- Participate in the development and improvement of operational processes to enhance service delivery.
- Engage in continuous learning to stay updated with evolving technologies and industry best practices.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
- Experience in managing and troubleshooting server environments including installation, configuration, and maintenance.
- Strong understanding of system security principles and patch management.
- Ability to work with various tools for monitoring and diagnosing server performance issues.
- Familiarity with backup and recovery procedures to ensure data integrity and availability.
- Skilled in collaborating with cross-functional teams and external vendors to resolve complex technical problems.
Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Windows Server Administration.
- This position is based at our Pune office.
- A 15 years full time education is required.
, 15 years full time education
