Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining operational stability across multiple systems.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution.
• Develop and maintain documentation to support operational processes and knowledge sharing.
• Monitor system performance and recommend improvements to enhance reliability and efficiency.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Network Infrastructures.
• Strong understanding of network protocols, routing, and switching technologies.
• Experience with network monitoring and diagnostic tools to identify and resolve issues.
• Ability to design and implement network changes while minimizing impact on business operations.
• Knowledge of security principles related to network infrastructure and incident response.
• Skilled in collaborating with cross-functional teams to support complex network environments.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Network Infrastructures.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.