Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Microsoft Windows Server Administration

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational efficiency.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.
• Participate in the development and improvement of operational procedures and best practices.
• Engage in continuous learning to stay updated with evolving technologies and industry trends.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
• Experience with managing and troubleshooting server environments including installation, configuration, and maintenance.
• Knowledge of network protocols and security principles related to server administration.
• Ability to create and manage Requests for Change and maintain comprehensive documentation.
• Familiarity with vendor coordination and service management processes.
• Strong problem-solving skills and the ability to work effectively both independently and within a team.
  
  

Additional Information

• The candidate should have minimum 2 years of experience in Microsoft Windows Server Administration.
• This position is based at our Gurugram office.
• A 15 years full time education is required.