Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Microsoft Azure IaaS

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhancing overall service delivery.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and maintenance of operational documentation to ensure clarity and consistency.
• Engage in continuous learning and skill enhancement to stay updated with industry trends and technologies.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Microsoft Azure IaaS.
• Strong understanding of cloud infrastructure management and deployment.
• Experience with incident management and problem resolution processes.
• Familiarity with service management tools and methodologies.
• Ability to collaborate effectively with cross-functional teams and external vendors.
  
  

Additional Information

• The candidate should have minimum 3 years of experience in Microsoft Azure IaaS.
• This position is based at our Gurugram office.
• A 15 years full time education is required.