Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Cloud Resilience Quality Engineering

Good to have skills : Cloud Data Architecture, DevOps Architecture

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple teams.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution.
• Oversee the implementation of change requests and ensure minimal disruption to operations.
• Mentor junior team members to support their professional growth and enhance team capabilities.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Cloud Resilience Quality Engineering.
• Good To Have Skills: DevOps Architecture, Cloud Data Architecture.
• Strong knowledge of cloud infrastructure and resilience strategies to ensure system availability.
• Experience in incident management and problem resolution within complex IT environments.
• Ability to develop and maintain comprehensive knowledge base articles and technical documentation.
• Skilled in collaborating with cross-functional teams and external vendors to drive issue resolution.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Cloud Resilience Quality Engineering.
• This position is based at our Bhubaneswar office.
• A 15 years full time education is required.