Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Oracle Applications DBA

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues to support business continuity and operational excellence.

Roles & Responsibilities:

• Install, configure, and maintain Oracle EBS R12 (12.1 / 12.2) environments
  
  

Perform cloning, patching (ADOP), upgrades, and environment refresh activities

Manage Concurrent Managers, Workflow Mailer, and application services

Monitor and optimize EBS application and Oracle database performance

Handle backup and recovery (RMAN), disaster recovery, and high availability setups

Administer WebLogic, including application and database tier components

Provide techno-functional support across EBS modules (Finance / SCM / HR)

Gather and analyze business requirements and propose appropriate solutions

Troubleshoot production issues (technical and functional) and ensure RCA completion

Manage user access, responsibilities, and application security

Perform database performance tuning (SQL tuning, indexing, query optimization)

Support version upgrades (e.g., R12.1 to R12.2) and patch analysis

Coordinate with Oracle Support for SR management and critical issue resolution

Collaborate with cross-functional teams (DBA, Infra, Functional, Business)

Professional & Technical Skills:

Strong experience in Oracle EBS Apps DBA activities

Expertise in ADOP / ADPATCH / TXK patching

Hands-on experience in cloning (Delphix), patching, and upgrades

Oracle Database Administration (12c / 19c)

Backup and Recovery (RMAN) and DR strategies

Performance tuning (Database, Applications, Concurrent Requests)

Experience in WebLogic and application server management

Experience working with Oracle Support (SR handling)

Additional Information:

• The candidate should have minimum 3 years of experience in Oracle Applications DBA.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.