Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Dynatrace APM

Good to have skills : Splunk, Datadog

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues to support business continuity and operational excellence.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation and continuous improvement of support processes to enhance team efficiency.
• Support junior team members by sharing knowledge and providing guidance on operational tasks.
• Engage proactively with stakeholders to understand system impacts and communicate effectively during incident resolution.
• Monitor system performance and provide recommendations to prevent future incidents.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Dynatrace APM, Splunk, Datadog.
• Good To Have Skills: Experience with Splunk, Datadog.
• Strong analytical skills to diagnose and resolve complex system issues using application performance monitoring tools.
• Ability to work with cross-functional teams and vendors to coordinate problem resolution and change management.
• Experience in creating and maintaining detailed technical documentation and knowledge base articles.
• Familiarity with incident management frameworks and best practices to ensure operational stability.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Dynatrace APM.
• This position is based at our BDC7A - SEZ location.
• A 15 years full time education is required.