Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Microsoft Windows Server Administration

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and ensuring that updates to knowledge resources are accurate and helpful for troubleshooting. Collaboration with external vendors and internal service management teams is a key part of the daily routine, focusing on analyzing issues and driving effective resolutions to support business continuity and operational excellence.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and internal stakeholders to ensure timely resolution of technical issues.
• Maintain and update documentation to support knowledge sharing and continuous improvement.
• Support junior team members by providing guidance and assisting in their professional development.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
• Experience in managing and troubleshooting server environments to ensure high availability and performance.
• Strong understanding of system monitoring tools and incident management processes.
• Ability to implement and manage Requests for Change effectively within operational frameworks.
• Skilled in collaborating with cross-functional teams and external vendors to resolve complex technical challenges.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Microsoft Windows Server Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.