Technology Service Analyst

Position Overview

Role Title: Technology Service Analyst

Location- Pune

Role Description

You will be operating within the Production services team of TST domain which spans 3 functions namely SES, TAS, & Trade Finance Lending domain which is a subdivision of Corporate Bank Production Services. In this role, you will be accountable for the following:

. Driving the Change Advisory Board meetings effectively for CB applications.

. Representing CB application changes (Infra, App) in the different CAB's to seek approval.

. Design pragmatic and effective processes to improve the overall CB Change Management process.

. Continuous analysis of change related production issues and feedback bug fixes into application backlog for future sprints and releases
. Create stories for production engineer owned changes for entry into release process
. Maintain NFR standards, review requirements and specification

. As key member of the CB Change team provide updates, highlighting any risks and concerns to relevant stakeholders
. Actively monitor for and seek opportunities, new methods, trends, capabilities and products to the advancement of the organization
. Maintain knowledge of specific specialisms, provide detailed advice regarding the application and execute specialized tasks
. Own process of tracking manual tasks and identifying means of automation, employing both strategic and short term tactical automation means
. Encourage and motivate colleagues to share creative ideas and learn from failures
. Participates and provides input for lessons learnt sessions for sprints and projects

. Manage large and complex data sets in an efficient manner

. Challenge and conflict whilst driving for desired outcomes

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy.

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your skills and experience:

.Bachelor's degree from an accredited college or university with a concentration in Computer science or IT-related discipline (or equivalent work based experience or diploma) and ITIL Foundation certificate

.Overall IT experience of 7+ years
. 3+ years Change Management experience within a global operations context
. 3+ years experience in IT in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function

. Good analytical and problem-solving skills

. Ability to work in virtual teams and in matrix structures

.Ability to work in and influence a much wider team.

Must Have:

.Well versed with Software Development Lifecycle (SDLC) and associated control gates.

.Experienced in the techniques and methods around Change (Release Management and Change Management)

.Working knowledge of core Change management tools (Service Now)

.Minimum ITIL 4 Certified

. Working experience of some of the following technology skills:

• Operating systems (e.g., UNIX, Windows) and the underlying infrastructure environments.
• Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL)
• Automation, monitoring and data analytics tools (e.g. Monitoring tool (Geneos/Nagios) , scheduling tool (Control-M /Autosys), Ansible, Blueprism, App dynamics, Splunk and similar tools)
• Any scripting languages (e.g. UNIX shell and PowerShell, PERL, Python, Github, Spring boot, JAVA/.NET and similar programming languages)

Nice to Have:

• Global Transaction Banking / Corporate and Investment Banking Experience.
• Experience of end-to-end Level 2 management and good overview of Production/Operations Management overall.
• Experience of supporting complex application and infrastructure domains
• Familiar with GitHub, GitLab, Jenkins, Maven, JIRA, Confluence, Bitbucket, Agile frameworks, Geneos, Splunk, AppDynamics, Grafana & New Relic and knowledge of Cloud based technologies (Google Cloud Platform is an added benefit)

How we'll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.