Technology Operations Senior Manager

• Develop and implement a comprehensive location strategy to optimize technology operations across various regions, with a focus on cost efficiency and talent acquisition.
• Own and manage KPIs related to delivery and process excellence, ensuring alignment with business objectives and continuous improvement.
• Collaborate with the Talent Acquisition team to support strategic hiring initiatives, including identifying key talent and participating in the recruitment process across IH s different delivery centers.
• Own and run key strategic initiatives on behalf of the Global CTO.
• Manage relationships with strategic technology vendors, ensuring that services are delivered as per agreed terms and that vendor performance is regularly reviewed and optimized.
• Oversee global resource management, ensuring optimal allocation and utilization of resources across different regions.
• Collaborate with the finance team to develop and manage budgets on behalf of the CTO, ensuring financial efficiency and alignment with strategic goals.
• Assist Technology Leaders in tracking the business case for key initiatives and measure outcomes.

Qualifications:

• Bachelor s degree in Engineering/Science/Business Studies, or a related field. A Masters degree is preferred.
• 10+ years of proven experience in technology operations, with a focus on location strategy, performance monitoring, reporting, business case development, and vendor management.
• Strong leadership and team management skills, with the ability to collaborate effectively with cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• Experience in hiring and training fresh graduates, with a focus on developing and deploying talent.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.